FAQs
Welcome to the FurryTails FAQ Section! Here, you'll find quick answers to common questions about our products, shipping, order tracking, returns, customer service, and other company information.
FAQs
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How can I find the right product for my pet?
- You can visit our catalog and search for products by category.
Do you offer products for pets other than dogs and cats?
- Yes, we offer a variety of products for other animals as well. Additionally, our catalog is continuously updated.
How can I track my order?
- Once your order is placed, you will receive a tracking code by email with instructions on how to follow the shipment on our site, through the dedicated section.
What are the shipping times?
- Shipping times vary depending on the destination; orders are generally delivered within 5-9 business days.
Do you offer free shipping?
- Yes, we offer free shipping for orders above a certain threshold, which varies depending on the country of destination.
How can I return a product?
- We accept returns within 30 days of the order receipt, provided the product is in unused condition and in its original packaging.
What should I do if I receive a damaged item?
- Please contact our customer service immediately with proof of purchase and a photo of the damage for assistance.
Can I modify or cancel my order after placing it?
- Orders can be modified or canceled within 24 hours of confirmation by contacting our customer service.
How can I contact customer service?
- Our customer service can be reached through the contact form on our site. You will receive a response as soon as we have reviewed your request.
Do you offer personalized product advice?
- Yes, our team of experts is available to provide personalized advice on the products best suited to your pet's needs.
Where can I find your privacy policies and terms of service?
- Our privacy policies and terms of service are available in the footer of our website.
Does FurryTails have a loyalty program or discounts for regular customers?
- Yes, we offer a loyalty program with discounts and special offers for our most loyal customers.
How can I subscribe to your newsletter?
- You can subscribe to our newsletter through the form on our site by entering your email. You will receive updates on new products and exclusive offers.
Where can I read reviews of your products?
- Customer reviews are available in the section under each product on our site.
Didn't find the answer you were looking for?
We're here to help!
Use our Contact Us page for any further questions.
Our Customer Service is always ready to assist you with professionalism and care.
If you are satisfied, visit our catalog and make happier your furry friend!